PRIVACY POLICY
Effective Date: 19th June 2026
1. Introduction
Pro Tec HGV & Plant Services Ltd ("we", "our", or "us") is committed to protecting the privacy and security of our customers, suppliers, and website users.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Pro Tec HGV & Plant Services Ltd
We provide mobile maintenance, repair, diagnostics, inspection, and breakdown services for HGVs, trailers, plant machinery, and related equipment throughout the UK.
Contact Details
Company: Pro Tec HGV & Plant Services Ltd
Email: enquiries@protec-hgvandplantservices.co.uk
Telephone: 07947 384713
Registered Office: 67 Chorley Old Road, Bolton BL1 3AJ
3. Personal Information We Collect
We may collect and process the following information:
Customer Information
Name
Company name
Business address
Contact telephone numbers
Email addresses
Vehicle registration details
Fleet and plant equipment information
Service and repair records
Supplier Information
Contact names
Business details
Email addresses
Telephone numbers
Payment information
Financial Information
Invoices
Payment records
Bank account details where required for payments
Website Information
If you use our website, we may collect:
IP address
Browser information
Device information
Website usage data
4. How We Use Your Information
We use personal information to:
Provide maintenance and repair services
Arrange inspections and breakdown attendance
Prepare quotations
Process orders and payments
Issue invoices
Maintain service histories and records
Respond to enquiries
Meet legal and regulatory obligations
Improve our services
5. Photography, Video Recording and Social Media
Pro Tec HGV & Plant Services Ltd may occasionally take photographs or video recordings of repair, maintenance, inspection and service work carried out on vehicles, plant machinery and equipment for training, quality assurance, marketing and social media purposes.
Where such images or recordings are used publicly:
Vehicle registration numbers will be obscured, blurred or removed before publication.
Company names, logos, branding and other identifying information will be obscured, blurred or removed where requested by the customer.
No personal information relating to drivers, operators, employees or customers will be intentionally published without appropriate consent.
We will take reasonable steps to ensure that published content does not identify individual customers or disclose commercially sensitive information.
If a customer does not wish photographs or videos of their vehicles, plant or equipment to be used for marketing or social media purposes, they should notify Pro Tec HGV & Plant Services Ltd in writing, and we will respect such requests wherever reasonably practicable.
6. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent (where applicable)
7. Sharing Your Information
We do not sell or rent personal information.
We may share information with:
Accountants and professional advisers
Insurers
Payment providers
Software providers used for invoicing, scheduling, and record keeping
Regulatory bodies or law enforcement agencies where legally required
All third parties are expected to handle personal information securely and lawfully.
8. Data Retention
We keep personal information only for as long as necessary.
Typical retention periods include:
Financial and accounting records: 6 years after the end of the relevant financial year.
Service and maintenance records: as required for business, warranty, insurance, and legal purposes.
General correspondence: as reasonably necessary for business operations.
9. Data Security
Pro Tec HGV & Plant Services Ltd takes appropriate measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Misuse
Disclosure
Information is stored securely using password-protected devices, secure cloud services, and appropriate business procedures.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data where applicable
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where consent is the basis for processing
Requests should be submitted using the contact details provided in this policy.
11. Cookies
If our website uses cookies, they will be used to improve website functionality and user experience.
Users can control cookies through their browser settings.
12. Complaints
If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office.
Website: ico.org.uk�
13. Contact Us
For any questions about this Privacy Policy or your personal information, please contact:
Pro Tec HGV & Plant Services Ltd
Email: enquiries@protec-hgvandplantservices.co.uk
Telephone: 07947 384713
Registered Office: 67 Chorley Old Road, Bolton BL1 3AJ
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be made available on our website and upon request.
Last Updated: [19.06.2026]
